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To cancel or change future bookings, please contact us here or call +1 407-984-5946. Reservations must be canceled more than 5 days prior to the first scheduled pick-up date to avoid full fare charges. Cancellations within 5 days of the first scheduled ride or no-shows will result in forfeiture of the full fare. For flights or plans canceled within 5 days, we offer a credit valid for 12 months. No credits or refunds are available for cancellations within 24 hours of the scheduled pick-up. Last-minute changes (within 24 hours) will be accommodated if possible. If you do not see our driver at the airport, call or text immediately to avoid charges. Do not leave the airport without notifying us.

You are responsible for notifying us of any discrepancies by calling +1 407-984-5946. Full payment is required upon confirmation. Cancellations must be made at least 72 hours prior to the pick-up date to avoid fare forfeiture. If you do not see our driver at the airport, call/text immediately to avoid charges. Additional airport parking and wait time charges may apply if your bags do not make it on the flight. Flight delays will not incur wait time charges. Immediate notification of flight cancellations or changes is required. Be ready to depart at the prescheduled time with a 5-minute grace period at non-airport locations. Due to possible flight delays or vehicle breakdowns, you may be transported in a different vehicle than reserved. Customers are responsible for installing and inspecting child seats. Food consumption is not allowed inside the vehicle. Refunds may take up to 14 days to process. We are not responsible for articles left in the vehicle or luggage transported. A minimum $300.00 fee applies for vomit inside our vehicles.

COVID-19 Waiver of Liability: COVID-19 is contagious and poses serious health risks. By using Jays Transportation Shuttle Service, you accept the risk of exposure and waive your right to bring suit against Jays Transportation Shuttle Service for any claims related to COVID-19. By providing your credit card information, you authorize Jays Transportation Shuttle Service to charge your card for services rendered.

Our service covers a wide range of areas, including airports, cruise ports, and various parks and resorts in the Orlando region.

For Disney's Animal Kingdom, Disney's Hollywood Studios, and Epcot, drop-offs are at the main gate near the rideshare stands. For Disney's Magic Kingdom, drop-offs are at the Transportation and Ticket Center (TTC).

Airport Pickups: Guests are picked up on the Ground Transportation level. A text from the driver will indicate the exact location. Resort Pickups: Guests are picked up outside the resort lobby or at the guest building if specified in advance.

You will receive a confirmation once your rides are scheduled. However, rides are not fully confirmed until payment is made. Payments are requested within 3 days of receipt. We will contact you if payment is not made, and after multiple attempts, rides will be canceled for non-payment.

Currently, our vans are not wheelchair accessible, but we are working on introducing accessible options soon.

We offer a variety of car seats, including rear and forward-facing seats and boosters, primarily Graco TriRide car seats and Graco boosters. While our drivers often pre-install car seats, it is the family’s responsibility to adjust the installation for their child's size and comfort.

Our 7-passenger vans can hold up to 12-14 carry-on bags. Contact us for a visual representation to ensure all luggage can be accommodated.

We can accommodate up to 7 passengers maximum. Child safety seats are also available upon request and take up one adult seat. Just let us know your preference when you make your reservation.

We are available for calls and inquiries from 8 am to 11 pm. You can also send us a text at +1407-984-5946.

Visit our website, click on the "Book Online" button in the menu, and follow the simple steps to reserve your ride.

Certainly! Contact us for a personalized quote by emailing us here or calling or texting us at +1407-984-5946.

Notify us immediately if your flight changes or is delayed. We will try to re-accommodate you, but this depends on other scheduled rides. If your departing flight changes to a later time and we cannot accommodate, you may need to keep the original time.

You can call or text us to check availability for ride changes. However, changes can impact other scheduled rides. Notify us as soon as possible for any time or date changes. On the ride date, be ready at the prescheduled time with a 5-minute grace period at non-airport locations. If you are not present, the driver will proceed to the next run, and the fare will be forfeited.

Yes, grocery runs are available for an additional charge and must be scheduled in advance. Guests should preorder groceries for curbside pickup at Publix at Lake Cay Commons, 9930 Universal Blvd, Orlando.

Need immediate assistance? Feel free to call or text us at +1 407-984-5946. (carrier fees may apply)*