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Our service covers a wide range of areas, including airports, cruise ports, and various parks and resorts in the Orlando region.

Yes, you can download our pricing guide on Home page here: https://www.jaystransportationservice.com/

For Disney's Animal Kingdom, Disney's Hollywood Studios, and Epcot, drop-offs are at the main gate near the rideshare stands. For Disney's Magic Kingdom, drop-offs are at the Transportation and Ticket Center (TTC).

Airport Pickups: Guests are picked up on the Ground Transportation level. A text from the driver will indicate the exact location. Resort Pickups: Guests are picked up outside the resort lobby or at the guest building if specified in advance.

We accept all major credit and debit cards, including: Visa MasterCard American Express Discover

You have two options to pay: Online: You can pay directly through our secure online booking system at the time of reservation using your credit or debit card. Book online to receive an instant quote, email confirmation, and final invoice today. Invoice: If you prefer to receive an invoice, you can pay via the payment link provided in the invoice after booking. Simply follow the instructions on the invoice to complete your payment within 1-2 days. Submit a quote request here, and you'll receive an invoice within 3-5 business days.

Booking online: You’ll receive an instant invoice and a confirmation email upon booking. Paying by invoice: You will receive an invoice from Jays Transportation Private Shuttle Van Service to confirm the availability and booking of your rides. Any necessary adjustments to ride times will be noted on the invoice. To confirm your booking, please pay your invoice within 1-2 days to secure your rides. Be sure to review all terms and conditions included in the invoice.

For departures, we recommend scheduling pickups from your destination 3 hours prior to your flight or cruise departure time. Be sure to review the quote request booking form for accurate pick-up and drop-off times (AM/PM). Include all requested details, especially flight numbers and terminals. For arrivals, your driver will meet you outside the airport at the ground transportation level. On the day of travel, the driver will contact you to confirm the meeting point and provide their yellow van number for easy identification. No need to hold up a sign!

We are available for calls and inquiries from 8 am to 11 pm. You can also send us a text at +1407-984-5946.

You should request a quote if: You are traveling with a group of 8 or more and need specialized arrangements. Your desired destination is not listed in our service area and you'd like to inquire about availability. You need an invoice for client booking purposes. Requesting a quote ensures that we can tailor our services to meet your specific needs. Fill out the Quote form here with your details and requirements. Our team will review your request and provide a invoice/quote tailored to your needs within 2 business days.

You will receive a confirmation once your rides are scheduled. However, rides are not fully confirmed until payment is made. Payments are requested within 3 days of receipt. We will contact you if payment is not made, and after multiple attempts, rides will be canceled for non-payment.

You should book online if: You are traveling with 1 to 7 passengers. You want an instant quote, booking confirmation, and final invoice right away. Your trip details are straightforward and don’t require special arrangements like large group bookings, unlisted destinations, or a customized invoice. Booking online here is quick, easy, and ensures your reservation is confirmed immediately!

Complimentary car seats and booster seats are available upon request. While we do not offer strollers, you are welcome to bring your own. Please indicate the number of strollers you plan to bring on the booking form.

Visit our website, click on the "Book Online" or hover over the "Destinations" tab in the navigation menu, and follow the simple steps to reserve your ride.

Certainly! If you are only seeking a quote and are not ready to book, contact us for a personalized quote by emailing us here or download our pricing guide on this page here

To cancel or change future bookings, please contact us as soon as possible by calling +1 407-984-5946 (leave a voice message) or email us here Reservations must be canceled more than 5 days before the first scheduled pick-up date to avoid full fare charges. Cancellations made within 5 days of the first scheduled ride or no-shows will result in forfeiture of the full fare. For flights or plans canceled within 5 days, we offer a credit valid for 12 months. No credits or refunds are available for cancellations within 24 hours of the scheduled pick-up. Last-minute changes (within 24 hours) will be accommodated if possible. If you do not see our driver at the airport, please call or text immediately at +1 407-984-5946 to avoid charges. Do not leave the airport without notifying us.

You are responsible for notifying us of any discrepancies by calling +1 407-984-5946. Full payment is required upon confirmation. Cancellations must be made at least 5 days prior to the pick-up date to avoid fare forfeiture. If you do not see our driver at the airport, call/text immediately at +1407-984-5946 ​or email us at https://www.jaystransportationservice.com/contact to avoid charges. Additional airport parking and wait time charges may apply if your bags do not make it on the flight. Flight delays will not incur wait time charges. Immediate notification of flight cancellations or changes is required. Be ready to depart at the prescheduled time with a 5-minute grace period at non-airport locations. Due to possible flight delays or vehicle breakdowns, you may be transported in a different vehicle than reserved. Customers are responsible for installing and inspecting child seats. Food consumption is not allowed inside the vehicle. Refunds may take up to 14 days to process. We are not responsible for articles left in the vehicle or luggage transported. A minimum $300.00 fee applies for vomit inside our vehicles.

COVID-19 Waiver of Liability: COVID-19 is contagious and poses serious health risks. By using Jays Transportation Shuttle Service, you accept the risk of exposure and waive your right to bring suit against Jays Transportation Shuttle Service for any claims related to COVID-19. By providing your credit card information, you authorize Jays Transportation Shuttle Service to charge your card for services rendered.

If you have more than 8 passengers, please submit a quote request. You'll receive an invoice within 3-5 business days, with the number of vans needed based on your group size.

Currently, our vans are not wheelchair accessible, but we are working on introducing accessible options soon.

Yes, child safety seats and boosters are available upon request and will take up one adult seat. Simply let us know your preference when making your reservation.

We offer a variety of car seats, including rear and forward-facing seats and boosters, primarily Graco TriRide car seats and Graco boosters. While our drivers often pre-install car seats, it is the family’s responsibility to adjust the installation for their child's size and comfort.

Our 7-passenger vans can hold up to 12-14 carry-on bags. Contact us for a visual representation to ensure all luggage can be accommodated.

Yes. Please note, our drivers are not permitted to physically lift motorized scooters (ECVs). If you plan to bring one, please indicate this in the "Trip Requirements" box space and ensure that your guests can lift it themselves.

We can accommodate 7-8 passengers comfortably.

No, we do not provide strollers. However, you are welcome to bring your own. Please let us know how many you plan to bring so we can ensure there is enough space in the van.

Notify us immediately if your flight changes or is delayed. Call us at +1407-984-5946 ​or email us here We will try to re-accommodate you, but this depends on other scheduled rides. If your departing flight changes to a later time and we cannot accommodate, you may need to keep the original time.

You can call or text us to check availability for ride changes. However, changes can impact other scheduled rides. Notify us as soon as possible for any time or date changes. On the ride date, be ready at the prescheduled time with a 5-minute grace period at non-airport locations. If you are not present, the driver will proceed to the next run, and the fare will be forfeited.

Yes, grocery runs are available for an additional charge and must be scheduled in advance. Guests should preorder groceries for curbside pickup at Publix at Lake Cay Commons, 9930 Universal Blvd, Orlando.

Yes, you can arrange a luggage drop-off at your hotel for a service fee of $25. Please note, you MUST either pre-check into your hotel room or be present for the drop-off. Our drivers are unable to assist with the process. Most resorts and hotels now require guests to be present during luggage drop-off.

To request additional stops, simply indicate them on the quote form or contact us directly with your request. We’ll be happy to accommodate your needs and provide an updated quote. If you're booking online, select "Add another trip" to include the additional stop in your booking.

Need immediate assistance? Feel free to call or text us at +1 407-984-5946. (carrier fees may apply)*